Effective date: September 10, 2026
Shipping
Ronware Security Cameras ships physical products to customers within the United States. Shipping costs and available delivery options are shown during checkout when applicable.
Orders are processed as promptly as possible. Delivery estimates are not guarantees and may be affected by product availability, carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address. Contact Ronware Security Cameras as soon as possible if you notice an error in your order information.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact Ronware Security Cameras promptly. Include your order number, a description of the problem, and photographs when available. We will review the issue and provide instructions, and work with you toward an appropriate replacement or resolution.
30-Day Physical Product Return Policy
Physical products may be returned within 30 days of delivery. Before returning an item, contact Ronware Security Cameras for approval and return instructions. Products sent without prior approval may delay or prevent processing.
Returned products should be in their original condition and include all accessories, manuals, cables, packaging, and other materials supplied with the order. Products that are damaged, incomplete, altered, installed, or missing parts may not qualify for a full refund.
Return Shipping and Restocking Fee
The customer is responsible for return shipping costs. Original shipping charges are not refundable unless the return results from an incorrect, damaged, or defective product for which Ronware accepts responsibility.
Approved returns are subject to a 10% restocking fee. The restocking fee is waived when the customer exchanges the returned item for another product. If the replacement product costs more, the customer must pay the difference in price.
Refunds
Approved refunds are issued after the returned product has been received and inspected. Refunds are normally returned to the original payment method, less any applicable restocking fee, original shipping charge, return shipping cost, or reduction for missing or damaged items.
The time required for a refund to appear may depend on the customer’s bank or payment provider.
Digital Products
Downloadable products, including setup guides, worksheets, and other digital materials, are nonrefundable once downloaded. If you experience a technical problem accessing a purchased download, contact Ronware Security Cameras for assistance.
Manufacturer Warranty
Some physical products may include a manufacturer’s warranty. Warranty eligibility, coverage, exclusions, and replacement procedures are determined by the applicable manufacturer. Contact Ronware Security Cameras for help identifying available warranty support for your product.
Contact Us Before Returning an Item
Do not mail a return until you have received approval and return instructions.
Ronware Security Cameras
Phone: 252-245-1014
Email: ronwarepctech1@gmail.com
Website: https://www.ronwaresecuritycams.com
